First, please verify you ordered the membranes with free plans. This will be displayed as item # TP-MBR1826-FP on your invoice. If you have another product number or ordered a different size of membranes, you are not eligible to receive the free plans. Sorry, no exceptions. If you have not received your download link this is most likely because you have a Gmail or Hotmail email account and the order completed email along with the link was filtered to your spam folder. As noted on the checkout page at the time the order was placed, we ask that people not use these email addresses due to the large numbers of problems with them filtering out emails from our domain. Here are the options you can take to download your free plans if you used a Gmail or Hotmail email address to place the order:
Option 1: Check your spam folder. The download link is contained in the order completed / shipped email that we sent you when your order was completed. Please verify you actually ordered membranes with the free plans. The free plans require a specific size of membrane. If you ordered a different size membrane despite the warnings on our website, then you will not receive the free plans, sorry no exceptions. If you have checked your spam folder and still do not see the email then proceed to option 2 below.
Option 2: Log into your account using the account you created when you placed your order on our website. (ThermaPress.net). The free plans download will be under your account. If you do not have access to your account or received the membranes and free plans as a gift, then you will need to contact the person who ordered the membranes and plans to access the download using their account. We are unable to make changes to the original order. We also cannot make changes to your login account without your username and password.
Option 3: If option 1 & 2 above have been tried, then please email us with your order number and provide an email address other than a Gmail address or Hotmail address. You must provide your order # and the email that was originally used to place the order along with the new email address. Please include the user name and password for your account login for us to make this change.
Please note that the plans are downloaded using an access key that identifies each set of plans. The access key is emailed to you when your order ships. The email will say “order completed” and will include the link. The plans are in Adobe .pdf format. We recommend you update Adobe Acrobat reader at Adobe.com if having trouble with the download. Important: please save the download on your computer before trying to open it. Some Ipad and Ipod users have reported issues in downloading so please use a computer to download if at all possible. Please use a wi-fi connection for the download and not a cellular connection. When checking out your order, do not use a Hotmail email address or you may not receive a link to download the plans. For some reason, Hotmail filters out all the mail from our web server. The download link will be active for 15 days and includes up to 5 download attempts. Be sure to save the download onto your computer, phone, or print out the plans so you can use the plans without being connected to the internet, as each user is only allowed 5 downloads. Once you have saved the file on your phone or computer, you are then able to access it as often as necessary and as many times as you need.